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01
Sisteme Giriş ve Temsilci Tanımlama
Yönetici; sisteme kullanıcı ve temsilci tanımlar. Yetki seviyelerine göre modüller ve portföyler atanır.
Yetki seviyeleriModül atamaRol bazlı erişim
Nasıl Kullanılır
Veriden iç görüye, sekiz adımda.
Sisteme ilk girişten yönetici denetimine kadar — BCSSoft’un kullanım akışını adım adım inceleyin.
02
Dosya Yükleme ve Portföy Oluşturma
Dosyalar Excel formatında yüklenir; kurum, borçlu tipi ya da proje bazlı portföylere ayrıştırılır.
Excel importValidasyonOtomatik gruplama
03
Arama Listesi Oluşturma
Temsilciler için filtreleme veya Excel ile agent arama listeleri hazırlanır; sıralı arama akışı kurulur.
Filtre kurallarıManuel atamaSıralama
04
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Arama Gerçekleştirme (WebPhone)
Temsilciler WebPhone arayüzü üzerinden otomatik ya da manuel arama yapar. Aramalar canlı izlenebilir.
WebPhoneAuto-dialCanlı izleme
05
Görüşme Sonrası Not ve Hatırlatma
Her görüşme sonrası temsilci dosyaya not bırakır; hatırlatma tarihi atanır. Hatırlatmalar ana ekranda görünür.
NotlarHatırlatmaDosya geçmişi
06
Çağrı Takibi ve Kaçan Aramalar
Kaçan çağrılar ayrı modülde birikir; daha sonra geri aranır veya raporlanır.
Kaçan çağrıGeri arama listesi
07
Raporlama ve Analiz
Tüm işlemler — aramalar, notlar, hatırlatmalar, SMS — detaylı raporlanır ve Excel’e aktarılabilir.
ExcelFiltreKarşılaştırma
08
Yönetici Kontrol Paneli
Yöneticiler temsilcileri izler; flash operatör ekranından dinleme, sufle ve yönlendirme yapabilir.
Flash operatörDinlemeSufle
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